Viewing Requirements

Virtual Requirements

For the best presentation viewing experience, we recommend the following:

Windows

  • Microsoft Windows 10
  • Recommended browser Google Chrome
  • Google Chrome, Firefox, Edge, or Safari on your laptop/desktop (avoid using Internet Explorer, please use Edge as IE is no longer supported by Microsoft)
  • Broadband Internet connection

Mac

  • Mac OS X 10.5.7 or later
  • Recommended browser Google Chrome
  • Apple Safari, Mozilla Firefox, or Google Chrome
  • Broadband Internet connection

 

Phone and Tablet Technical Requirements

Playback requirements for mobile platforms are as follows:

iPad requirements

  • iPad3 or later
  • iOS 9 or later
  • Apple Mobile Safari
  • WiFi or cellular data connection (3G or higher)

iPhone/iPod requirements

  • iPhone 8.0 or later
  • iOS 9 or later
  • Apple Mobile Safari
  • WiFi or cellular data connection (3G or higher)

Android requirements

  • Android 4.0 or later (on demand), Android 4.4.x (live)
  • Android browser
  • WiFi or cellular data connection (3G or higher)

Microsoft Surface

  • Windows 8 or higher
  • WiFi or cellular data connection (3G or higher)

 

FAQ - Frequently Asked Questions

Q. Why doesn't the presentation appear?

A. If you're using a pop-up blocker, configure it to allow this site's pop-ups. You will need to change settings in your browser.

B.  Player volume: Look for volume icon inside the Player.

C. Refresh your browser:

  • Mac Chrome: Hold ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R
  • Mac Firefox: Hold down the ⇧ Shift and click the Reload button
  • Mac Safari: Click the refresh button on the address bar or press ⌘ Cmd + R
  • Windows Chrome: Hold down Ctrl and click the Reload button or Hold down Ctrl and press F5
  • Windows Firefox: Hold the Ctrl key and press the F5 key or hold down Ctrl and ⇧ Shift and then press R

Q. Why can't I hear audio?

Check that the computer you are using has speakers.

Check your volume controls. There are three areas you may find volume controls:

  • Player volume: Look for volume icon inside the Player
  • Computer volume: Adjust the volume slider and confirm that Mute is not selected
  • External computer speakers (optional): Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level